Key Responsibilities • Make outbound calls to existing customers to ensure satisfaction and strengthen relationships. • Handle customer queries, concerns, and service requests promptly. • Identify opportunities for upselling and cross-selling services. • Coordinate with internal teams to ensure timely resolution of customer issues. • Maintain accurate customer records and interaction history in CRM. • Follow up consistently to improve customer retention and overall experience. • Meet customer satisfaction and account growth objectives. Required Skills & Qualifications • 1–3 years of experience in customer service, inside sales, telecalling, or customer success. • Excellent verbal communication skills with a neutral/American accent. • Strong relationship-building and problem-solving abilities. • Comfortable using CRM tools and Microsoft Office/Google Workspace. • Self-motivated, organized, and able to manage multiple customer accounts. • Willingness to work US Eastern Time (9:00 AM – 6:00 PM EST).